Refund policy

A. Cancellation Policy

Introduction

Consumers have a right of cancellation in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity:

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party nominated by you who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must inform us (Fashion Holding Düsseldorf GmbH, An der Becke 34, 45527 Hattingen, Germany, Tel.: 02324-9772510, Email: service@fhd.agency) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your cancellation of this contract. We shall make the reimbursement using the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct cost of returning the goods.

You are liable for any diminished value of the goods only if it results from handling them beyond what is necessary to establish their nature, characteristics and functioning.

B. Cancellation Form

If you wish to cancel the contract, please complete and return this form.

To

Fashion Holding Düsseldorf GmbH
An der Becke 34
45527 Hattingen
Germany

Email: service@fhd.agency

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if submitted on paper)

_________________________
Date

(*) Delete as appropriate